Refund & Cancellation Policy
Last updated: 13 October 2026
This policy explains, in plain terms, how refunds and cancellations work with Residency and Global Advisory Bureau. It does not create a blanket "no refunds" rule — refund rights that applicable consumer-protection law gives you are not affected by anything on this page, and where this page and your signed agreement differ, your signed agreement governs your specific engagement.
Types of Fees
We distinguish between different categories of fees, because they are refunded differently:
- Consultation / assessment fees — charged for the time spent reviewing your profile and advising on options.
- Professional / administrative service fees — Residency and Global Advisory Bureau's own fee for documentation assistance, preparation, and processing support.
- Government and embassy fees — charged directly by a government, embassy, or consulate, paid on your behalf or by you directly. These are set and collected by that authority, not Residency and Global Advisory Bureau.
- Third-party fees — such as translation, courier, or other outsourced services Residency and Global Advisory Bureau arranges on your behalf.
Before You Become a Client
Nothing on this website — including submitting the Eligibility Assessment form or a general enquiry — creates a client relationship, a payment obligation, or a right to a refund, because no payment is involved at that stage. The same is true of the free tools on this website (the CV Builder, the Visit / Tourist Visa Destination Finder and Counselor Verification). See our Terms & Conditions.
A reward under the Referral Program is not a refund and is not paid in cash. It can only be deducted against an outstanding balance, as set out on that page.
Cancelling a Confirmed Service
Once you have signed a service agreement and made a payment, cancellation and refund terms are set out in that agreement. As a general principle:
- Government and third-party fees already paid to that authority or provider are refunded only to the extent that authority or provider actually refunds them to us — Residency and Global Advisory Bureau cannot refund money it never controlled once it is paid over.
- Professional/administrative fees for work already genuinely performed are generally non-refundable, in proportion to the work completed.
- Professional/administrative fees for work not yet started are handled per your signed agreement.
How to Request a Refund
- Send a written request to accounts@rgabureau.com, referencing your case/file if you have one.
- Our Accounts team reviews the signed agreement and the status of your service.
- Management provides a response according to the agreement and this policy.
Amounts That Are Generally Not Refundable
The following are generally not refundable, except where applicable law requires otherwise or your signed agreement says otherwise:
- Government or embassy fees already submitted to that authority.
- Third-party fees already incurred (e.g. translation or courier work already completed).
- Professional fees for work genuinely already performed.
Government Decisions Are Not Ours to Guarantee
A visa refusal, application rejection, or any other decision made by a government, embassy, consulate, or employer does not, on its own, entitle you to a refund of Residency and Global Advisory Bureau's professional fees, because those fees are for the advisory and administrative work performed, not for a specific outcome. See our Disclaimer — no immigration outcome is ever guaranteed.
Client Non-Cooperation or Misrepresentation
If a case cannot proceed because of incomplete or delayed information from the client, or because information or documents provided turn out to be inaccurate or misrepresented, Residency and Global Advisory Bureau is not responsible for the resulting delay or outcome, and fees for work already performed remain payable. See our Anti-Fraud Policy.
Duplicate Payments & Chargebacks
If you believe you have been charged twice in error, contact accounts@rgabureau.com immediately with your payment reference — genuine duplicate payments are refunded. Before initiating a chargeback with your bank or card provider, please contact us first so we can resolve the issue directly; this is usually faster than a chargeback dispute.
Contact for Refund & Billing Matters
Written refund requests and billing questions: accounts@rgabureau.com. General questions: info@rgabureau.com.